Gestalt Gild’s Intelligent Communication Solutions optimizes operations to deliver higher quality staff productivity and better customer service to gain a competitive edge, to reduce TCO and provide choice and control. The solution includes flexible migration, installation and management options.

Unified Communication
Convergence of real time & non real time business communication applications viz telephony, conferencing, email, voice mail, instant messaging, video and collaboration across variety of interfaces be it PC or web based clients, telephones and mobile devices or speech

IP Telephony/VOIP
Communications technologies have long played an indispensable role in business – providing the instant connectivity that has all but eliminated the traditional barriers of time and distance.

At Gestalt Gild, we call this “Intelligent Communications” embedding communications capability directly into business processes by combining voice, data and internet to lower costs and take advantage of new capabilities.

Contact/Call Center
Call Center is the foundation for a total customer service solution. Call Center is built upon proven and innovative automatic call distribution (ACD) technology. It offers a suite of call routing software solutions designed to help agents handle calls more effectively and boost the overall level of the call center´s productivity by providing dependable call routing to enhance customer service and delights

Connecting to Head Office
Networking head office and branch locations for more shared communication and collaboration